Streamline

ITIL web based application for automation of the process for management of IT services and centralized management of business processes

Characteristics

Multilevel architecture
Independent from DB, Application server
Cross device web interface
Multi-functionality
Multilanguage
Multilevel of Security
ITIL web based application for automation of the process for management of IT services and centralized management of business processes
Flexible system, created by combining of several modules, with the possibility of autonomous and integrated functioning of each of the modules

Predefined interfaces to Oracle FlexCube

Unique and innovative functionality

Easy initiation of requests for change and setting priorities based on urgency and impact on the business processes

On time reaction regarding the occurred incidents, problems, changes

Continuous operating mode of the system

Convenient user interface

Maintains ITIL processes for management of incidents, problems, changes/change management/, versions/release management /, levels of services /service level management/
Immediate notification to end users about the state of the incident, problem, change

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